Continuing on the discussion started here regarding Incident Response and Incident Handling, let's now introduce Incident Management. One of the issues we face in IT security is that we do not always use a common set of definitions or terminologies, so I find explaining what I mean is helpful when I say Incident Management, which may be different from what others understand. Looking at a couple of industry definitions we can see that they differ somewhat, but have common themes.
From ISO/IEC 27002: Information security incident management - anticipating and responding appropriately to information security breaches.
From US-CERT: An incident management capability is the ability to provide management of computer security events and incidents. It implies end-to-end management for controlling or directing how security events and incidents should be handled. This involves defining a process to follow with supporting policies and procedures in place, assigning roles and responsibilities, having appropriate equipment, infrastructure, tools, and supporting materials ready, and having qualified staff identified and trained to perform the work in a consistent, high-quality, and repeatable way.
People, policy, processes, and technology in each of these domains are required to varying degrees for an organizational Incident Management capability to function correctly. Each can also be evaluated for an assessment of the organization's overall capability to resolve incidents.
The IM-MM has been released under a Creative Commons license, but not published as of yet, working on it now. Disclaimer, I am not an employee of SANS nor GIAC, and do not represent them. My opinions are my own and not my employer's nor anyone else's. And yes, I am Canadian eh!
Adrien de Beaupre
May 1st 2009
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May 1st 2009
1 decade ago