SANS ISC: ISC Feature of the Week: Contact Us - SANS Internet Storm Center

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SANS ISC InfoSec Forums

Overview

How often do I say "send us a note on our contact form" and I've never detailed the page in a feature!? This is a good time to mention, if you have any aspect of the site you would like reviewed or explained in more detail, please feel free to send us a note on our contact form at https://isc.sans.edu/contact.html. Yup, just did that again! :>

There are many reasons, ways and places to contact the Internet Storm Center. Whether you have a general security question, want to let us know about a patch release, want to discuss current events with security folk, find a glitch in the matrix or have a packet capture you'd like analyzed, the Contact Us page at https://isc.sans.edu/contact.html is the place to go.

Features

The top paragraph explains the usefulness of the DShield Discussion List for certain topics. The groups' messages are moderated and generally release within a few minutes to a few hours of submitting and you can expect a response just as quick.

SSL Version - https://isc.sans.edu/contact.html

The first sub navigation link forwards you to an SSL encrypted version of the page. Note that the site should now automatically default to https but this is still available just in case.

Submit Logs - https://isc.sans.edu/contact.html#submit-logs

Log Submissions were detailed in our very first Feature Diary at https://isc.sans.edu/diary/ISC+Feature+of+the+Week+How+to+Submit+Firewall+Logs/12316.

Report Site Bug - https://isc.sans.edu/contact.html#submit-bug

In addition to the contact form detailed below, we check the DShield sourceforge project page regularly. You can submit bugs, feature requests, and support requests. We are always working on improving the site. Be sure and include your debug info along with submissions.

Contact Form - https://isc.sans.edu/contact.html#contact-form

• This form is sent to all ISC handlers so your submission or inquiry gets the widest exposure to our group. Be sure to include a valid email if you'd like a response or credit.
• Enter a valid email address, your name and the subject of your message.
• Attach a File
  
  • Compress multiple files into one tar/zip file.
  • Please don't encrypt or obfuscate the files.
  • Feel free to upload malware samples for analysis but please mention the nature of the content in the text box below
• A large text box is provided for your message.
• Let us know your preference for future use of the information you are submitting:
  
  • Is it ok to forward your submission to our malware analysis group?
  • May we mention your observation in our diary? (your thoughts, findings, etc)
  • May we mention your first name in our diary? - Let us know in the textbox if we can also mention a last name and/or a company or we'll keep your information private.
• Category will help us identify the type of submission. Leave default "other" for general, or select "Malware" or "Packets" where appropriate.

Your submission is distributed to all ISC handlers at handlers@isc.sans.edu and will be kept confidential within the group until and only if you authorize its use. If you have any concerns, please review our Privacy Policy.

We are #dshield on freenode.net if you'd like to chat with us on IRC.

You can leave a Voice Mail at (757) SANS-ISC (726-7472) if you prefer to contact us by phone.

The PGP keys file https://isc.sans.edu/PGPKEYS.txt contains a lot of ISC's and the handler's public keys.

Post suggestions or comments in the section below or send us any questions or comments in the contact form on https://isc.sans.edu/contact.html#contact-form

--
Adam Swanger, Web Developer (GWEB, GWAPT)
Internet Storm Center https://isc.sans.edu