Threat Level: green Handler on Duty: Rob VandenBrink

SANS ISC: A Sad-day for Customer Service - SANS Internet Storm Center SANS ISC InfoSec Forums


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A Sad-day for Customer Service

Today at the day-job we crossed a threshold.  Some would say we took a step backward.  As of today, everyone who sends an email to our abuse@dayjob address will receive an auto-response.  The old days of a human response within 24 hours are now forever-gone at my organization.  The increased load of traffic and the plummeting percentage of messages that actually needed a response have brought us to this decision.

Let there be a Moment of Silence.

Kevin Liston

292 Posts
ISC Handler

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