Contacting us might be hard today

Published: 2008-12-09
Last Updated: 2008-12-10 07:25:37 UTC
by Swa Frantzen (Version: 1)
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Just a quick note that the SANS NOC is actively working on a server outage that appears to have a critical role in getting both email and web input to the handlers (who are spread out around the world as some of you might know).

So we're having an unusually quiet day -for a Black Tuesday it's extremely quiet- (did I just say the q word twice?  ). It might take a bit before we can get back to you once the service is restored. So please be patient.

It might be a very good time to remind all of the URL of our alternate "emergency" website network: best to bookmark it should our web servers one day be unavailable for some reason.

Update : Mail routing is back, and we've been monitoring it not for a few hours. If you've not had a response from us, we appologise! If you've request a password reset e-mail, then you'll likely need to request another as they time out.

Swa Frantzen -- Section 66

Keywords: contact down EMS
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