A Sad-day for Customer Service

Published: 2006-02-24
Last Updated: 2006-02-24 23:01:58 UTC
by Kevin Liston (Version: 1)
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Today at the day-job we crossed a threshold.  Some would say we took a step backward.  As of today, everyone who sends an email to our abuse@dayjob address will receive an auto-response.  The old days of a human response within 24 hours are now forever-gone at my organization.  The increased load of traffic and the plummeting percentage of messages that actually needed a response have brought us to this decision.

Let there be a Moment of Silence.

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