Last Updated: 2010-01-24 01:36:50 UTC
by Mari Nichols (Version: 1)
A mandatory management tool for incident response is called the "pass down". It is the accurate and systematic passing along of detailed information from the current case handler to the next shift of incident handlers. As a newbie to security in 1998, I was working as a contractor attached to the Navy and Marine Corp Incident Response Team (NAVCIRT). This was my first introduction to the methodology of pass down in practice. The results of this mandatory information review and collaboration between shifts and managers is a successful tool, properly utilized to achieve legally obtained and verifiable evidence for use in court.
Documenting what you accomplished during your shift in the case development is crucial. Write it down, all of it, hunches, wild guesses, everything. This creative flow of thought should assist in case development. This process flows so efficiently, and the successful interaction of the Incident Response Team will amaze you. Ultimately leading to a more effective, cohesive and educated team. Responding to an incident as quickly as possible, remediating the vulnerability and getting back to other handler duties.
Let's say you have a new handler come on board. How would you advise this person? Really stop and think for a moment. Besides our site (of course :-), isc.sans.org) where would you recommend a newbie go to get the types of information you use daily to analyze your cases.
Send us a couple of your tips. Let's work together to get us all up-to-date on where the latest and greatest minds are gathering good data. Where do you go to get a memory upload of current Internet activity, secrets, or help for any parameters? Send them to us here and we'll post some of the best hints posted here!.
Handler on Duty
UPDATE: Thanks to Stephan, Clara, Steve and Bill for submitting their favorite links. If you have anymore to add, please let us know!
https://www.cert-bund.de/overview/AdvisoryShort (Sometimes i'm too lazy for translating - use SOME Cert's of your choice)