Microsoft patch tuesday problem with Symantec Cloud Endpoint protection?

Published: 2015-08-13
Last Updated: 2015-08-21 00:58:26 UTC
by Manuel Humberto Santander Pelaez (Version: 1)
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2015-08-20 update: Included Symantec response on this issue.

Reader Tim reported a problem with MS15-084 patch in Symantec Cloud Endpoint Protection. After installing the patch, the following message appears in the log:

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SsPaAdmin service

Do you have Symantec Cloud Endpoint Protection? Have you installed MS15-084 and got problems? Let us know using our contact form.

Manuel Humberto Santander Peláez
SANS Internet Storm Center - Handler
Twitter: @manuelsantander
e-mail: msantand at isc dot sans dot org


NOTE:  Another reader emailed us and forwarded this response from the Symantec Customer Communications Team:

Posted by Symantec on their customer portal on 2015-08-20:

We are aware of the recent connectivity issues with SEP SBE. We are investigating and have determined that this is an issue with communications to our server caused by a recent Microsoft Update (KB3076895), however the Microsoft patch is a critical security update and is not recommended to be removed. The Endpoint Protection agent is functioning normally and systems are still protected.

Symptoms related to this issue:
System Tray icon shows it’s in an unknown state
Policies are not being updated
Client GUI may not open
The Portal is not being updated with the status of the client

We will be providing more information as it becomes available.


The Symantec Customer Communications Team

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