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Cyber Incident Senior Responder
Company Santander
Location Madrid
Preferred GIAC Certifications GCIH
Travel 1%
Salary Not provided
Contact Name Ruben Olague
Contact Email ruben.olague/at/
Expires 2021-09-03

Job Description

Santander Global Technology is looking for a Cybersecurity Incident Senior Responder based in our offices in BOADILLA DEL MONTE, MADRID.


Would you like to be part of one of the largest transformations the World is experiencing in the past several decades? In Financial Services, consumer expectations are rising, and technological advances are enabling amazing customer experiences and new businesses not possible before. The emergence of disruptive platforms as a business model has reshaped other industries and is poised to do the same in financial services.

At Santander ( we embrace this change.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper. You can click here Why Santander to watch a short clip and learn why banking is still exciting.


As the Cybersecurity Incident Senior Responder, you will provide your expertise to help entities to identify, manage and investigate cyber threats and incidents.

We need somebody like you to provide value in different fronts:

Manage complex cyber security incidents globally across the group. Own the incidents. Become part of a world class capability that will own, respond and coordinate significant incidents ensuring successful resolution and adopting lessons learnt to increase the cyber resilience of Santander.
Orchestrate the necessary human and technical resources for the resolution of high impact cyber incidents.
Design and supervise an organized approach to addressing and managing the aftermath of a security breach or cyberattack in order to limit damage on internal systems, data, and networks and reduce recovery time and costs.
Drive continuous improvement in Santander´s cyber response capability through your involvement in the cyber readiness programme across the Global Cyber Respond Team.
Review and coordinate projects related with the development and improvement of Incident Response plans, policies, and procedures ensuring a consistent, professional and disciplined approach.
Participate in the cyber exercises programme to develop capabilities globally:
Design and execute focused development plans for entities and internal teams, addressing gaps in capability through innovative training solutions and cyber exercises, such as:
Live simulation / table top to test processes, such as critical business and technical playbooks.
Technical simulations, such as Cyber Ranges
Skills labs on the use of cyber incident orchestration tools and threat intelligence platforms.
Preparation and final QA of incident reports and minutes oriented to senior management audience.
Contribute to the establishment of a strong and collaborative Global Community between Cyber Threat Units.
Collaborate with key stakeholders within the bank, such as Global Forensics, Global Security Operations Centre, Corporate Security & Intelligence, Global Cyber Fraud, and the Secure User Experience team, among others.
Be available to participate in the incident response procedure in 24x7 basis, 8/hour shifts, and On-Call scheme.

Desired Skills and Experience



3+ years` experience in Cybersecurity in Cybersecurity Incident Response.


Computer Engineering / Computer Science or similar


Knowledge of Incident Response and Handling methodologies – Experienced level.
Knowledge of cyber incident categories, incident response, and timelines for responses.
Knowledge of cyber defense and information security procedures and regulations.
Knowledge of cyber attack stages (e.g., reconnaissance, scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks).
Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).
High level of English and Spanish.


Desired one or more of the following certifications (CISSP, CISA, CISM, CEH, OSCP, GCIH).
Experience in the financial/banking industry.


Flexiworking: we have more than 10 flexibility measures to facilitate the balance between professional and personal life, such as flexible entry/exit time or telecommuting.
Daily lunch grant: you can have your meal at the restaurants of Santander Group City or use the take out option.
You will be part of “Familia Santander”: with special financing conditions in mortgages and other financial products.
Access to “Santander Contigo” program: to help you and your family when you need it giving support on different issues such as legal and emotional advice or management, up to a 24-hour personal assistant.
Flexible Benefits Plan: you can advantageously obtain different benefits such as health insurance, kindergarten, training courses/masters or the Public Transport Card of Madrid.
Prime office space, with on premise gym, hairdresser, convenience store and many other amenities.
Multiple discounts for e-commerce, trips or restaurants with Santander Benefits platform.
Life insurance
Parking, which includes places for bicycles and electric cars.
Equality Plan
And more important: a team proud of diversity and concerned about sustainability.


We are the Technology and Operations team for Santander Group. We are convinced of the importance of technology that is aligned with the requirements of the business and that our work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 2,000 people in 7 countries (Spain, Portugal, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of onpremise and cloud-based platforms

At Santander you will enjoy #TheSantanderEffect. Here, with only a small action or a simple idea, you can do great things. We offer you the advantages and the means to contribute to the progress of more than 140 million people around the world. These are the key factors that multiply the actions of all our employees:
- Meaningful Impact - Where the effect of your work makes a difference and helps people to prosper
- Personal and Professional Growth - The chance to develop through world-class training, challenging work, and different roles
- Respect - Be part of an organization that cares – about its people, its wider community, and the environment
- Co-worker quality - Work with inspiring professionals who are leaders in their field

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